Frequently Asked Questions.

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Page Last Updated 05 Aug 2016.

Software list added [4.9].

Home Page and Contact Details.

Contents

If none of the above items seem to fit try using Edit/Find(on this page) with suitable words.

All our FAQs are on this one page.
You can scroll or use the link tables scattered through the page.

We may be migrating many of these topics to our Forum later.


[1] Price and delivery


[1.1] General Pricing Notes

Where do I find the latest price?

The Price on web site is the definitive price. If you call us for a price we look it up on the web!
If a product has a price on a datasheet and a price available from the calculator or the UK price list you may take the lowest relevant price.
Note that the prices on the datasheet and UK price list have VAT and carriage included.
UK price is in pounds for delivery in UK.
Euro price is in Euro for delivery in Mainland Europe.

You have changed the price since I placed my order. What do I pay?

All orders are fulfilled at the price on the order.
However you may use a web price for up to a month after it changes (except for sale periods).
Please add a note on your order to indicate that you are taking advantage of this offer.
If no price was quoted then latest price at the time of payment transaction is used.

You quoted a price different from the website. Why?

This may be because we are preparing an update to the website and have used the new price to quote.
Use the lowest of quoted or website.
Please add a note on your order to indicate that you are taking advantage of this offer.

I want lots of transformers. Can I get a better price?

For larger quantities we can quote a special price.
Please E-mail us.

Note that we cannot accommodate alternative pricing structures on Paypal orders yet although you can use the 'send Money' option to 'vvt.pay@gmail.com'.

Back to Menu: Price, Payments and Deliveries
[1.2] Delivery Information

How long do I need to wait for delivery of my order?

We are running our stock down and will be making everything to order. For this reasons you should allow up to four weeks for delivery.
We hope however, to be able to make any standard non-stock item within a week.
But if we get several orders at the same time this time may be extended.
Occasionally we get a combination of orders which use up all of our stock of a particular material. In that case we have to wait for material.

If your order is time sensitive let us know. We may be able to put it in front of less urgent orders.

Back to Menu: Price, Payments and Deliveries

How do you send goods?

We use one of the following methods:


Back to Menu: Price, Payments and Deliveries

What happens during a postal strike?

We use one of the following methods:

Back to Menu: Price, Payments and Deliveries
[1.3] Product Price Notes

Why is there a large difference in price between styles?

There is a considerable difference in manufacture cost between different mounting styles. The reasons are shown below.

U-clamp price is lower than other prices. Why?

All winding wires are connected to tags during winding. A single clamp with no fixings is used.

Frame mounting is more expensive than U-clamp. Why?

All winding wires are connected to tags during winding. Two frames are used with studs, nuts etc.

Drop through is more expensive that U-clamp. Why?

Bobbin has to be modified to fit within metal shroud. Some wires have to be terminated within the winding and additional flying leads fitted. Studs, nuts etc are required.

Fully Shrouded with Feet is much more expensive than other styles. Why?

Bobbin has to be modified to fit within metal shroud.
All wires have to be terminated within the winding and additional flying leads fitted.
This is very time consuming during winding and test.
Two shrouds are used with studs, nuts etc.

Larger transformers do not seem to have the big difference in price between styles. Why?

Some larger transformers do not have tags fitted on the bobbins.
All wires have to be terminated within the winding and additional flying leads fitted.
This is very time consuming during winding and test.
These are therefore higher priced for all possible variants.

What is the price for a Kit and what do I get?

Kits of transformers (including chokes where appropriate) have their own product code (VTK series) and are priced in the normal way.
No other parts are normally supplied. We do carry some electronic components for in house and our design prototyping service, ask and we may be able to supply.

Back to Menu: Price, Payments and Deliveries
[1.4] Customer Locations

You have a price calculator but it does not show the product or my location.

The product may be new.
If your location is not there yet - Email us and we will add it. Note that we cannot supply to certain countries for legal reasons.

I do not live on the Mainland UK. How much do I pay?

Check below to see if your location is mentioned.
See also our Price Calculator page.
Follow links from Home page.

I live on the Isle of Man. How much do I pay?

Special export prices available. Email for details.

I live on the Channel Isles. How much do I pay?

Special export prices available. Email for details.

I live on the Isle of Wight. How much do I pay?

We are based on the Isle of Wight so can offer reduced carriage charge.
Product can be collected from our factory by arrangement.

What happens when the UK leaves the EU?

Until the UK actually leaves the EU nothing will change.
There will be at least two years after the UK invokes article 50 of the Maastricht treaty before anything significant will happen.

I live in the Eurozone part of Europe. How much do I pay?

Prices are in Euros (EUR).
Price to retail customers include UK VAT and EU carriage.
Price to VAT registered customers exclude VAT but include EU carriage.
The EU price on the data sheets (where shown) is for VAT registered traders in the Eurozone.
This system will change shortly.

EU countries for VAT purposes are (Jan2013):

I live in a country which has sovereign debt problems. Can you supply me?

We may stop supply to countries where our ability to get paid may be reduced.

I live in Switzerland or Norway. How much do I pay?

Prices are in pounds sterling (GBP).
Price exclude VAT and carriage.
Carriage is added as a separate item.

I live in the USA. Can you supply me?

We are only able to supply to North America at present with legal waiver (see [7.7] below). Prices are in pounds sterling (GBP).
Price exclude VAT and carriage.
Carriage is added as a separate item.

I live in Canada. Can you supply me?

We are only able to supply to North America at present with legal waiver (see [7.7] below). Prices are in pounds sterling (GBP).
Price exclude VAT and carriage.
Carriage is added as a separate item.

I live in a country you have not listed. Can you supply me?

We are able to supply to most countries. Prices are in pounds sterling (GBP).
Price exclude VAT and carriage.
Carriage is added as a separate item.

I live on another planet or a space station. Can you supply me?

Please contact NASA or ESA for carriage arrangements!
Customer to pay transport charges.

Back to Menu: Price, Payments and Deliveries
[1.5] Payments

Do you have a surcharge for card payments?

No.
We get charged a fee for Credit or Debit card processing.
We get charged a fee for Paypal.
We get charged a fee for banking a cheque, and we have to get the cheque to the bank.
We do not normally deal in cash.
We get a (smaller) fee for BACS, but these are normally only for account customers.

As all the payment methods incur a fee of about the same amount, this has been built in the product price.

How can I pay?

PayPal/Credit card/Debit card are our preferred methods.
Mastercard. Visa. Switch. Maestro. See 'Payments' page.
Call us and place your order by telephone. Leave a message on Voicemail or Email us and we will call you back.
Use Our On-Line price calculator and order via PayPal.
For details of the PayPal system use PayPal.com or PayPal.co.uk.
DO NOT EMAIL YOUR CREDIT CARD DETAILS. Our site is not secure. Cheque with order is also acceptable.

How do I use Paypal?

Goto to Prices and Payments page.
Select 'Price Calculator'.
Follow the instructions there.
When you select 'Payments' it will take you to the Paypal cart.
If you are not able use the Java calculation method (eg Java Not enabled) then Email us for assistance.

When do you bank my cheque or credit card?

We do not normally bank your payment until your transformers are tested.
This is normally a few days before despatch.
However Pay-Pal transactions are passed to the banking system or credit card company within a few days of placing the order. Please give us time (a few days) to receive Paypal information before raising a dispute. Occasionally we do not receive notification from Paypal. Please email us at the same time so that we can chase the Paypal information.
If you use the Echeque system through Paypal, we have to wait until we get notification that it has cleared, This can take up to 7 days.
We reserve the right to take part or all of a payment if the order has special requirements. You will be notified of this at the time of order.

What happens if my card is declined?

If your card is declined we will try again a day later, in case the banking system has problems.
If there is still a problem we will contact you for advice.
The products will not be despatched.
If we do not get a response within a few days, we will assume the order cancelled and return the items to stock.
If you have ordered special products we will seek legal advice.

There appears to be a problem with the banking or credit card systems, what happens?

We will attempt to process the transaction at intervals while observing the response from the banking or credit card processors.
We may decide to ship the goods anyway and process later. This depends on the size of order and our details on the customer.

I need a VAT receipt. How do I get one?

Just ask by Email or Telephone or on your order.

If you have one, put your VAT number on your order or Email it to us before despatch.
We will supply a till receipt or invoice with our VAT number.
Formal order account customers will get a computer generated invoice.
We can E-mail the invoice in HTML format.
Our VAT number is shown on our Home page.
From 01 Jan 2013 we are changing our invoice and order system. Each order will have a suffix indicating the individual item. An invoice with the same number but a different prefix will be issued for each item. These will normally be sent by Email. C of C and other related documents will be processed the same way. For composite orders such as transformer kits or LOT prices a single invoice may be raised. Dummy numbers will be used for advance payments and LOT prices will be used. Proforma invoices will be processed on the same system.

Back to Menu: Price, Payments and Deliveries
[1.6] Product Availability.

Where have some of your products gone?

Some of our Products require special components, materials or processes.
If these are not available or likely to take a long time we will remove affected products from the website. We may also remove products which are time consuming but infrequently sold to allow a better flow of other products to satisfy a higher proportion of customers.

All products that we have ever made (since 1988) can be repeated although they may have to be component or material changes.
We have reduced our transformer range and will be only making a small range. We intend to close down completey when our material stock has been used up or sold.

What products or changes are you planning to introduce?

Back to Menu: Price, Payments and Deliveries

[2] Product Technical


[2.1] General Technical Notes

How do I get more technical information on a transformer?

General parameters are indicated on the individual data sheets.
Typical default values are shown below.
We hope to upgrade the datasheets gradually.

Back to Menu: Product Technical

Do you make Toroidal transformers?

We wind small toroid inductors and transformers.
We do not make Mains or Audio toroidal transformers or chokes.
These are the reasons:

Back to Menu: Product Technical
[2.2] Mounting style Restrictions

Why are small transformers only available in U-clamp?

For some smaller sizes the only mounting style available is U-clamp. This is due to our supplier not making frames and shouds for smaller sizes.

Why do large transformers not have U-clamp mounting styles?

For larger sizes the U-clamp is not available. This is due to a limitation on the mechanical strength of the U-clamps available.

Back to Menu: Product Technical
[2.3] Connections

I have received a transformer but I can't identify the connections.

Wire connections are identified by colour.
Pin numbers are defined by the bobbin manufacturer.
The data sheet (on the website) defines the pin numbers.

Pin numbers are embossed on the bobbin near the pins.
These can be difficult to read, particularly when varnished.
The trick is to alter the lighting of the transformer until the embossing is readable.
We will be adding a page to the website with a diagram of pin positions.
Call us for further advice if you need it.

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[2.4] Specifications

Specifications (Push Pull Output Transformers)

Default information unless stated otherwise on data sheet:

Specifications (Single Ended Output Transformers)

Default information unless stated otherwise on data sheet:

Specifications (Mains Transformers)

Default information unless stated otherwise on data sheet:

Specifications (Chokes)

Default information unless stated otherwise on data sheet:

How do you determinine Output Transformer Impedances?

Secondary Impedances are defined by the Loudspeaker manufacturer.
The impedance value varies by frequency with a resonance at the low frequency end.
Impedance is typically specified at 1kHz.
Typcal common values are:


We have defined a standard set for most of our transformer to cover the range:

Primary impedances are determined by a combination of Valve data and Circuit Design.
For Single Ended circuits Valve data usually specifies a suggested impedance load as Ra.
For Push-Pull circuits Valve data usally specifies a suggested impedance load as Raa.
However datasheets and circuit designs are not consistent in this information. Some say Ra when they mean Raa, some say Ra for one of the two valves.
Valve data often gives a series of alternative impedance figures.
We try and use the most commonly accepted figure by amplifier designers.
The transformers are designed to match impedances on each side. This is done by matching the square of the turns ratio.

Examples:

How do you determine Push-Pull Output transformer Primary connections.

Most of our push pull transformers are wound in several sections. These have been adjusted to provide tappings for Ultra Linear operation. For a winding of 2000 turns anode to anode the winding would be:

Back to Menu: Product Technical
[2.5] Special and Custom Transformers and Chokes

Special versions

We offer a wind to specification service.
This service is popular and is usually operating at full capacity.
This service uses the same resources as Rewinding.
A typical waiting time will be as listed on the Rewinds page.

See our news pages for our current loading and delivery times.

I want a transformer for a circuit that I can send you. Can I send the circuit?

To reduce email system overloading please do NOT send us large pictures of circuits etc unless agreed.
We will normally give you a special email address.
These large files may block our ISP server for several days.
See our news pages for our current loading and delivery times.

Back to Menu: Product Technical
[2.6] Rewind and Replacement Transformers and Chokes

Rewind

We offer a rewind or replacement service.
This service is popular and is usually operating at full capacity.
A typical waiting time will be listed on the Rewinds page.
If a time is not listed then assume from 6 months to 2 years!
DO NOT send us transformers unless agreed.
Please add full name, address and contact details securely to transformer.
We have a number of transformers for rewind without any details.
If you have sent us a transformer and not received any progress reports recently then contact us.
See our news pages for our current loading and delivery times.

Back to Menu: Product Technical
[2.7] Part Numbers, Sales Codes and Drawing Numbers

The numbers on the delivery notes or labels are confusing.

Normally we would provide Salescode, Drawing number and Internal order.

Our sales codes were in the format VXX123456 (NOW CHANGED see below).
A cross reference between a drawing number and salescode is given near the bottom of each data sheet.

Special and Rewind transformers are allocated a drawing number only.

Internal Order numbers are for our use only and are in the format AXX12345.
During our part number change delivery notes will contain old and new numbers.

Back to Menu: Product Technical

The part number I ordered is different from that on the delivery note or datasheet.

Our Sales Code and Drawing Number systems have merged.
Our sales codes and drawing numbers are the same, in the format VXXnnnnn-abcd.
All VTA, VTC, VTF, VTG, VTL, VTM and VTP parts have changed by having the first three numbers replaced by the drawing number. This number will be suffixed by -1 and then by the last three digits of the original code.
eg: VTH105440 (drawing DTX12965) becomes VTH12965-1440.
All Single ended output transformers have changed from VTP1nn to VTSnnnnn
All other 'V' parts have been processed in a similar manner.
All Products sold by 'D' number will also be affected but only by changed the letter prefix.
More common product prefix changes are:

Back to Menu: Product Technical

I want another transformer the same as one I order five years ago but the number has changed.

Contact us with the old part number and we will cross refer it.
If you want the latest version of the product just order it.
If you want to match a previous part exactly, we can look up the records and repeat it if materials are still available. Contact us for more details.

Back to Menu: Product Technical

The part number on your purchase order is different from previous orders for the same part.

Our Internal Part Number and Drawing Number systems are merging.
Our internal part numbers and drawing numbers will be the same, in the format PXXnnnnn-abcd.
The DBP (and where relevant DBQ) prefix will be scrapped and replaced with the existing part prefix.
eg: DBP12002-2470 becomes PRF12002-2470.
Special parts to our drawing will not be affected.

Back to Menu: Product Technical
[2.8] Products undergoing Design Changes.

What products are likely to change in the near future?

We are have recently completed a full audit of our design and manufacture process of transformers. As a result we are upgrading all of our products. This will make them more efficient electrically.

What if I want a Transformer to Match or Replace an earlier design?

We keep the design of all earlier issues on File and can make to special order. There may be a charge for this service.

Back to Menu: Product Technical
[2.9] Safety

How safe are your Transformers

See also LVD Directive below.
We use high quality professional materials.
Mains transformers use separate sections for Primary and Secondaries.
Insulation between windings is a composite of Nomex and Polyester tapes.
All except certain rewinds (where we meet the original specifications), or very small transformers (where we use an appropriate voltage) are tested at the equivalent of 4000 VRMS.
All materials are UL approved. We also do our own flammability tests on combinations of varnish and winding materials.
Any faults are rigorously investigated within our FRACAS system.
All our products are made within our ISO9001 - Quality Management System. We meet all the technical requirements to enable us to CE mark our products.

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[3] EU and International Directives


[3.1] Low Voltage Directive

Do you meet the LVD (Low Voltage Directive)?

We meet the requirements of Directive 73/23/EC
Specification EN60950 is used as a detailed interpretation.

Yes - in all respects.

Are your transformers safe?

We comply with all the relevant sections of EN61558.

Mains transformers are double insulated.
No metal screen is fitted.
All VALVE transformers are tested for safety isolation.
Voltage proof from winding to frame is tested at 4000 Volts RMS or equivalent.
Voltage proof from winding to winding is tested at 4000 Volts RMS or equivalent.
Older type transformers such as rewinds meet the requirements in force at the time of original design.
We have no control over installation and use of our transformers.
We assume that anyone capable of choosing one of our transformers is competant to use it.

Back to Menu: EU Directives
[3.2] EMC Directive

Do you meet the EMC (ElectroMagnetic Compatability Directive)?

Directive EEC 89/336/EC

This does not apply directly to conventional transformers.
For Power Supplies and Inverters we create a technical file with a combination of Design notes, Simulations and Test results.
We use MIL-STD-461F, Def-Stan 49-411, RTCA DO160-D and MIL-STD704E as guidelines.

Back to Menu: EU Directives
[3.3] RoHS

Do you meet the RoHS (Restriction of Hazardous Substances)?

We comply with Directive EEC 2002/95/EC

Rewinds and replacement transformers for products made before July 2006 are exempt.
New products (including valve amplifiers to earlier designs are compliant).

We are colour coding all product shipped from June 2006.

Green dot or no marker indicates full compliance.
Red dot indicates non compliance (eg old stock or exempt).
Yellow dot indicates partial compliance or mixed materials.
Blue dot indicates full compliance with extra Tin Whisker mitigation processes.

Yellow dot product is usually only made for internal or prototype items.

Back to Menu: EU Directives
[3.4] WEEE Directive

Do you meet the WEEE (Waste Electrical and Electronic Equipment)?

Directive EEC 2002/96/EC

Most of our product is classed as a component used within a larger item. As such it will be recycled by the end manufacturer.
However any product returned to us will be dismantled and recycled.

Where possible reject and returned transformers are dismantled.
All useable parts are returned to stores (may be quarantined for internal use only).
Scrap copper and iron is sold to our local scrap dealer.

Back to Menu: EU Directives
[3.5] ISO 9000 / 9001

Are you approved to ISO9000?

Yes to ISO9001:2001 by QMS International PLC - at the first attempt.
We have been audited succesfully to the later version - ISO9001:2008.
We have never had a major item failure in our Annual audits.

Back to Menu: EU Directives
[3.6] Military and Professional

Can you work to Military and Professional Specifications?

We have supplied product and design services to most of the Avionics and similar companies.
Call us for more details.

Some relevants specifications are:

We have been assessed to ISO9001:2008 sucessfully.

Back to Menu: EU Directives
[3.7] REACH Directive

Do you meet the REACH regulations?

Most chemicals that we use are in relatively small amounts.
These do not require declaring to REACH authorities.

Back to Menu: EU Directives

[4] Website Technical Notes


[4.1] General Website Notes

Some of your products seem to have been removed from the website. Why?

We recently restructured our website.
It was not possible to upgrade all our datasheets at once.
We can still supply all previous products.

Back to Menu: Website Technical Notes
[4.2] Cookies

Do you use cookies?

We no longer use Cookies on our Website - The forum requires them but you can delete them without harm.
Note that you will still require to enable 'Java' on our Price Calculator Page.
We are fully compliant with EU directive 2009/136 (UK Statutory Instrument 2011 Number 1208).

Back to Menu: Website Technical Notes
[4.3] Viruses and Spyware

Do you Virus Check E-Mails?

We use Norton AntiVirus to check all E-Mails in and out.
This is updated each time we go online.
We also have Spybot S & D and Malwarebytes.
All our data is scanned prior to upload onto our server.

Back to Menu: Website Technical Notes
[4.4] SPAM

How do you deal with SPAM?

Our Server marks most of the SPAM emails for use.
These are deleted un-opened.
Other Emails that appear to be SPAM are also deleted un-opened.
Any supplier who sends us several Emails (particularly large ones) is deleted from our approved suppliers list. Any Email without a valid 'To' address is deleted.
Any Email with a dodgy title is deleted.

We never send SPAM out.
All our emails are sent to one address.
We also may 'cc' these for internal use and to confirm successful transmission.

Back to Menu: Website Technical Notes
[4.5] JavaScript

I can't access your JavaScript calculator pages.

You may have JavaScript processor disabled.

Try one of the following:

Back to Menu: Website Technical Notes
[4.6] Website Design

How is the Site created?

All top level pages are coded in HTML4 using Microsoft Notepad.
Data sheets are generally coded using home grown Visual Basic 5 Active-X modules which create HTML4 pages.
Calculating pages (eg Price Calculator) are coded using JavaScript and HTML4.

A standard Style sheet is used to control the appearence of all pages.

Images are compressed to reduce download time.

Back to Menu: Website Technical Notes
Website down (404 error)

I get 404 error. Where have you gone?

If our main site server goes down we can switch to a mirror site at 'http://www.vvttransformers.com'.
Keep a note of it - just in case.

Back to Menu: Website Technical Notes
[4.7] Feedback and User Forum

Is there a feedback system or a means for contacting other customers?

We now have a User Forum.
This located on our Mirror Site server at: Forum Link
You will need to register with your email to post to it, this is to reduce SPAM.
We will not SPAM you via that Email address. You may however get a personal response to your posting.
Please Email us or post to Forum any Forum sections that you would like to see.
This is powered by phpBB.

Back to Menu: Website Technical Notes
[4.8] Phorm

Do you use Phorm to get or use information on visited sites?

We do not subscribe to Phorm - We disagree with it's principles of privacy invasion.

Back to Menu: Website Technical Notes
[4.9] Phorm

This is a list of software that we use in our I.T operation.
It all runs on XP, Vista and Windows 7.

We recommend the following free software:

We also use the following bought software: Our website is written in HTML using Notepad.
Datasheets and price data files are created by our in house transformer software (VB5).

Back to Menu: Website Technical Notes

[5] Communications


[5.1] Can't contact

Why can't I get a reply to Telephone, Emails or Voice Mail?

Leave a message on voicemail or email the sales office.
It may be several days before we can deal with your enquiry.

Telephone sales line is now available as listed on the Contact area of our Home page (near the bottom of the page).
Voicemail, Email or Fax at other times. Email is preferred.
Voicemail messages are often difficult to understand due to background noise etc.
Voicemail users should leave a telephone number that they can be contacted on, and the times that they will be available.

Back to Menu: Communications
[5.2] Emails

How do we handle Emails?

We have several Email accounts.
The main one is shown on our Home page.
We also have a Email account for design department follow up correspondance.

Back to Menu: Communications
[5.3] Isle of Wight Festival

What do we do during the Isle of Wight Festival?

As our office and test area is located adjacent to the Isle of Wight Festival car park site/mud bath, we close for the duration of the festival.
Email us or call us on the opening day (normally thursday) for traffic conditions!

Back to Menu: Communications

[6] Company Information


[6.2] Vacancies ?

Can I send you a CV?

If we have a vacancy we will use our local list of potential employees first.
If there is no one suitable then we will advertise on our Home page.
If you send a CV at any other time it will be filed for 6 months, then destroyed.
We do not acknowledge or respond to unsolicited CVs.

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[6.1] Supplier ?

How do we become a supplier to VVT Ltd?

Do not send us sales literature or SPAM.
If you feel that you have a service or supply that would be useful to us, send us a SMALL text email with your website address.
We automatically delete anyone who SPAMs us from our potential suppliers list.

We are not interested in changing any of the following. Any correspondance or emails abbout these topics until initiated by us will be treated as junk:

Back to Menu: Company
[6.3] Where?

Where do you make your transformers?

All our transformers are designed, manufactured and tested on the Isle of Wight.

Back to Menu: Company
[6.4] Isle of Wight

Is the Isle of Wight part of the UK?

The Isle of wight is a county in England UK.
It is about 2 miles off the coast of southern England.
Standard UK trading rules apply.
Company is Registered in England.

Back to Menu: Company
[6.5] Contact and address

Where do I get contacts and accounts office information?

From our Index page (home page)

Link to Home Page and Contact Details
Back to Menu: Company
[6.6] Variable Voltage Technology

Why are you called Variable Voltage Technology Ltd?

When we first started trading (in 1987) we concentrated on Electronic Bench Variable Power Supplies.
At that time we bought in our transformers.
Eventually we changed suppliers and finally took over our transformer supplier.
We have concentrated since then on supplying transformers into a wide range of markets.
We have never made Variable Voltage Transformers (eg Variacs) despite our name.
We do design and make special Electronic Power Supplies (including Variable Voltage) to order.

Note that we have no connection with 'vvtamps.com' in the USA.

Back to Menu: Company

[7] Terms and conditions


[7.1] Warranty

Do you guarantee your transformers?

All our products are guaranteed for normal operation for one year.
As these are generally fitted by the customer we can take no responsibility for any injury or consequential damage occured.

If you have any problems with our products let us know as soon as possible so that we can resolve the issue.
We will replace, redesign or refund as agreed.

We operate a 'FRACAS' database for 'Fault Recording And Corrective Action System' at all levels of our business.
You will be allocated a FRACAS code (eg X12345) for a particular problem.

Back to Menu: Terms and Conditions
[7.2] Damaged in transit

Damaged in Transit?

Call us IMMEDIATELY.
We will discuss repair and or replacement under warranty.
Please keep any packing and Carrier information.

Back to Menu: Terms and Conditions Not working on arrival

Not working on arrival?

Check your goods on arrival and fit as soon as practical.
Call us IMMEDIATELY.
We will discuss repair and or replacement under warranty.
Please keep any packing and Carrier information.

Back to Menu: Terms and Conditions
[7.3] Trading Rules

Simplified Terms and conditions of trading.

We reserve the right to cancel an order due to payment problems or supply problems.

All orders must be paid for at the time of ordering unless a trading account has been set up.
Credit cards will be transacted when product has been tested.
Cheques will be presented when product has been tested.
Rewinds will be invoiced as soon as feasability has been confirmed.

Back to Menu: Terms and Conditions
[7.4] Invoices

Invoices.

Invoices are generated where appropriate or on request.
VAT is identified where appropriate and is charged at the current UK rate at the time of delivery.
Most standard product has VAT included at the current rate.

Invoices must be paid with 30 days of the invoice for single orders.
For monthly accounts Balances must be paid within 7 days of statements.

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[7.5] Overdue Accounts

Overdue Accounts

Charges may be payable on overdue outstanding accounts.

These charges are based on the concept that you are borrowing money from us instead of a Bank.
Therefore we charge as if we were a bank.

Charges are our discretion and may include any or all of the following:

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[7.6] Design Changes Policy

Design changes and Alternative Parts.

We reserve the right to change to design of any product without warning.

This may be due to Material availability, Plant breakdown, Process problems or any other cause.
Where possible we will notify you.
If the changes are unacceptable to you, you may cancel the order without charge.
We will not accept any costs as a result of such changes.


[7.7] Inability to supply

Refusal to supply without further information.

We reserve the right to refuse to supply certain products or to certain customers.
This may be due to our risk assessment of the customers capability to use the product safely.

It may be due to the onerous product liability of the legal system at their location (e.g., USA).
We have a standard document (available when necessary) for agreement to supply under these conditions.

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[7.8] Customer Risk Assessment

Inability to supply.

We reserve the right to remove product or cancel orders if we are unable to supply a previously agreed order.
This may be due to Material availability, Plant breakdown, Process problems or any other cause.

This may happen at any time from enquiry to Delivery.

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[7.9] Purchase orders from us

Can we supply you?

You may supply us with a service or masterials only if you have received a written or email order from us.
Written includes by Email.

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